Return and Exchange Policy
Now you can shop without worry from Modern Canvas website - where we have facilitated the return and exchange policy and made it more transparent to ensure the satisfaction of our dear customers.
For any inquiries regarding return and exchange, please contact via WhatsApp number / 0582522056 or through the WhatsApp contact icon at the bottom of the website.
First: Return or exchange policy for canvases
Please be aware that all canvas products are manufactured after the order is completed by the customer, and then manufacturing begins in several stages for a period of one to two days before delivery to the shipping company.
Therefore, please note that the policy of Modern Canvas and the one approved on our website does not accept any return request or exchange request for wall art products made of canvas fabric, and does not accept replacing the frame or border.
*We advise our valued customers to choose the paintings carefully according to their needs and to verify the measurements. Customer service is available to assist you at all times via the direct contact icon below the website through WhatsApp / 0582522056.
In case of a defect in the product, God forbid, the manufacturing team is very keen on quality and precise output. If there is a defect in the product, please contact us within three days of receiving the paintings via WhatsApp at the number: 0582522056.
The customer will be compensated according to the return policy, and Modern Canvas will bear all shipping costs for the return, provided the paintings are in their original condition with their full packaging.
After contact and receiving the complaint, a return shipment will be issued. At that time, all the customer needs to do is wait for the courier to pick up the returned product.
Important points you should know to avoid rejection of the return or exchange request:
- The request must be sent within 3 days from the date of receipt.
- The item must be in its original form and without any modifications (unused and in its original packaging).
- Upon receipt of the product, we will verify its condition, then make the necessary adjustments and resend it.
